2018 Report to the Community
We’re here for you when things seem dark. Everyone has dark days, dark thoughts and dark moods. Often these dark clouds come and go, but sometimes the storm doesn’t pass […]
Author: Distress Centre
Posts by Distress Centre
Distress Centre’s Impact: Stories from our service users
Each month, we receive around 10,000 calls to our crisis line. Here are three stories highlighting the skill and compassion of our volunteers and staff as they support two callers […]
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What to do when you’re worried about someone’s mental health
According to the Canadian Mental Health Association, 1 in 5 people in Canada will personally experience a mental health problem or illness in any given year. Each of us can […]
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Distress Centre takes over City of Calgary Information Centre’s database
Despite the large number of social services available in Calgary, people who need help often don’t know how to find it. The system of supports is complex and hard to […]
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How the very busy Karen, from Stresscase, builds self-care into her day
Karen Pickles first called Distress Centre’s crisis line six years ago. As a single mother of two children and caregiver to someone with severe mental health issues, she found herself […]
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Why Distress Centre Matters: “Calling this line helps me feel less isolated.”
“Distress Centre, Gwen speaking.” “Hello, my name is Mary*,” said a soft voice on the other end of the line. “I’m having a hard day.” “I’m sorry to hear that,” […]
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Why Distress Centre Matters: “I just filed for bankruptcy. I want to thank you.”
“Distress Centre, Omar speaking.” “Hello, my name is Adam*,” said the voice on the other end of the phone. Omar*, a crisis line volunteer in the Distress Centre contact centre, […]
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Why Distress Centre Matters: “I’m trying to call shelters, pack my stuff and tend to my son – it’s all too much.”
“211, Marcus speaking. How can I help you?” “I’m trying to get into a women’s shelter,” said a woman named Sofia* on the other end of the phone. “I’ve tried […]
Why Distress Centre Matters: “I’m writing a suicide note to my sister right now.”
“Distress Centre, Mei speaking.” “I am worthless,” said a low voice on the other end of the line. “I’m sorry to hear you feel that way,” Mei*, a crisis line […]
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Why Distress Centre Matters: “I’m having a panic attack right now.”
“Thank you for contacting Distress Centre. This is Anne.” “I’m having a panic attack right now,” Dane* told Anne, an online services volunteer. “I’m sorry to hear that,” Anne responded. […]
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