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Limits to Confidentiality

Distress Centre Calgary adheres to the Canadian Association of Social Workers Code of Ethics which contains very specific guidelines for the treatment of your personal information. Personal information may include your name, phone number, email address, or IP address. Both the Code of Ethics and Distress Centre Calgary Policies and Procedures ensures, to the best of our ability, that we will not share any personal information about your use of Distress Centre Calgary services unless:

  • You explicitly agree and provide consent to have your personal information shared for specific reasons and to specific agencies or people you want involved in assisting you.
  • Distress Centre Calgary believes that you are at serious risk of harm to yourself or someone else (as determined by our risk assessment procedures), in which case we are ethically obligated to use any and all reasonable steps to prevent that serious harm. Those steps may include contacting law enforcement or other authorities.
  • If you share information that indicates a child is at risk of abuse or neglect.
  • We are required by law, such as a valid court order, legal subpoena or government investigation, to report information about your use of Distress Centre Calgary

Distress Centre Calgary will work with you to reduce any risks or safety concerns before sharing your personal information without your knowledge.  If you have any questions about the confidentiality of our services, then please feel free to contact us at: info@distresscentre.com.

Opportunities to Help

Our volunteer opportunities allow you to provide support in various ways, including over the phone and via chat, text, or email. We also provide extensive practical and ongoing training.

As Calgary’s only 24-hour crisis agency, we are often the first point of contact for those seeking help. Make a career out of making a difference!

Distress Centre is committed to furthering the field of social work, and we view practicum students as a great asset to our team.  Practicum opportunities exist year-round within the Crisis Line Program and Counselling Program, along with other opportunities.

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In the spirit of respect, reciprocity and truth, Distress Centre Calgary would like to honour and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honour and celebrate this territory.