Call-Diversion and Co-Location Initiative Update

Hundreds of non-urgent calls to Calgary 911 have been diverted away from requiring a police response as part of a call-diversion pilot program that began in February between Distress Centre/211, Calgary Police and Calgary 911. Through the program, 248 non-urgent calls to Calgary 911 have been diverted away from requiring police response.

“Partnerships like this are key to ensuring that Calgarians are connected with the right supports, at the right time, for the right outcomes when they need them the most. The more we continue to come together across systems, the more we can continue to ease the burden of those in crisis in having to navigate the system,” said Robyn Romano, Chief Executive Officer of Distress Centre Calgary. “This pilot has demonstrated initial results and we are excited to continuing working together in transforming crisis response in our city.”

Read the full press release on the City of Calgary website to see a few real examples of calls that have been diverted from 211 to 911.