This story is about a man named Jack* who had fallen on hard times. Jack was a rough sleeper, struggling to navigate the complexities of obtaining Income Support. Despite many attempts, he found himself hitting dead ends due to a lack of communication access and knowledge about the application process.
Feeling defeated, Jack decided to seek help at the Hub – a service offered by Distress Centre Calgary’s Coordinated Entry Program. A System Navigator & Resource Specialist and Financial Empowerment Coach greeted Jack and listened to his story with empathy and understanding. They quickly realized that Jack had been overlooked and underserved due to the barriers he faced.
Without delay, they reached out to Alberta Works Income Support Outreach team, highlighting Jack’s situation and advocating for his needs. The Outreach team swiftly responded, requesting essential documents such as IDs, bank statements, and direct deposit forms to move forward with the application process.
Another challenge
However, Jack encountered another roadblock — a charge for bank document printouts, making it difficult for him to provide the necessary paperwork. Not wanting to see Jack lose hope again, the System Navigator took matters into their own hands. They contacted the financial institution, persuading them to email the documents directly to ensure that Jack’s application could proceed smoothly.
With all the pieces finally falling into place, the Income Support worker approved Jack’s application and issued his first deposit. A few days later, Jack received the much-needed financial assistance that would help him stand on his feet again. Encouraged by this success, Jack also applied for medical benefits using the computers at the Hub, taking a step towards holistic well-being.
A new beginning
Thanks to the collaborative efforts of the System Navigator & Resource Specialist, Financial Empowerment Coach, and Income Support Outreach team, Jack’s journey from despair to hope had begun. The Hub became a safe haven for him, a place where he found not just support but also empowerment to rebuild his life.
As Jack sat at the computer in the Hub, reporting his Income Support and sending his medical letter, he knew that he wasn’t alone anymore. The kindness, compassion, and unwavering support he had received had made all the difference – proving that in the face of adversity, there was always a way forward. And Jack was ready to embrace it, one step at a time.
*Name and details have been changed to maintain confidentiality.
How you can help
Jack’s story is just one of the hundreds we encounter everyday. When life’s challenges become overwhelming, we want you to know that we are here.
Your donation ensures that we can continue being a lifeline for those in crisis. Help us stay here—for you, for Jack, and for our community.
