Our Data Reports
Distress Centre Calgary produces trend analysis reports that are shared with the community, funders and policymakers. These reports aim to identify the needs and emerging trends faced by those using our services with the goal of furthering the work of the social sector in addressing the emerging and complex needs of our community.
For more information on our data work and assurance of client privacy, please visit our Terms of Service. Please be aware of our Dos and Don’ts when using this data. These reports are best viewed on a desktop.
On this page:
- 211 Needs City of Calgary Dashboard
- Crisis Monthly Report
- 211 Monthly Report
211 Needs City of Calgary Dashboard
Crisis Monthly Report
211 Monthly Report
Dos and Don’ts when using data from these reports
This report represents aggregated data collected from our interactions with confidential users of our services. This data reflects the outputs, not the outcomes, tracked in Distress Centre’s 211 and Crisis programs. The data may not be representative of the nonprofit sector and there are ways to use this data in helpful and unhelpful ways.
When using the data in this report:
- Do use this data to start conversations with your key stakeholders, to explore and understand how the trends identified in this report may or may not be relevant in your context.
- Do use this data to guide future investigations into trends.
- Do use this data, in conjunction with other data sources, to conduct further research on a subject area.
- Do remember that some services users contact us multiple times and all interactions on our crisis lines are confidential. We do not report on unique service users.
- Do remember that this data is based on our interactions with service users and may not be representative of the broader sector.
- Don’t interpret the volume of interactions as volume of service users.
- Don’t interpret the data as being wholly representative of the sector, a sub-sector or a region.
- Don’t use statistics from this data without the broader context of how the data was collected and its limitations.
For any questions about this data, please contact info@distresscentre.com.
Opportunities to Help
Our volunteer opportunities allow you to provide support in various ways, including over the phone and via chat, text, or email. We also provide extensive practical and ongoing training.
As Calgary’s only 24-hour crisis agency, we are often the first point of contact for those seeking help. Make a career out of making a difference!
Distress Centre is committed to furthering the field of social work, and we view practicum students as a great asset to our team. Practicum opportunities exist year-round within the Crisis Line Program and Counselling Program, along with other opportunities.
Check Out Our Blog
Explore what’s new in the community and important updates from Distress Centre.
DCC Stories of Hope: Taylor and 211
Amid the chaos and uncertainty, Taylor* found comfort on the other end of the line. After being transferred from 911 to the 211 co-location team, Taylor shared their story with [...]Read More... from DCC Stories of Hope: Taylor and 211
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Veterans and Mental Health
As Remembrance Day approaches, we honour the courage and sacrifices of those who have served. But beyond the ceremonies and moments of silence, it’s important to recognize the ongoing mental [...]Read More... from Veterans and Mental Health
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Donor Spotlight: Alberta Law Foundation
A $243,690 grant from Alberta Law Foundation supports Distress Centre Calgary's Justice System Initiative, helping Calgarians overcome critical legal barriers. [...]Read More... from Donor Spotlight: Alberta Law Foundation
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DCC Stories of Hope: Maria and our crisis line
Maria*, a concerned mother, called Distress Centre’s crisis line, her voice trembling with fear. Her 7-year-old son had experienced trauma, leaving her family feeling lost. As a result, she was [...]Read More... from DCC Stories of Hope: Maria and our crisis line
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DCC Stories of Hope: Jack and the Hub
This story is about a man named Jack* who had fallen on hard times. Jack was a rough sleeper, struggling to navigate the complexities of obtaining Income Support. Despite many [...]Read More... from DCC Stories of Hope: Jack and the Hub
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DCC’s Housing and Communications Hub: An Essential Service
Did you know about our Housing and Communications Hub? It’s a space where Calgary’s most vulnerable can access technology and assistance to support their housing, health, and wellness goals. Many facing [...]Read More... from DCC’s Housing and Communications Hub: An Essential Service
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Email: info@distresscentre.com24-Hour Crisis Line: 403-266-4357
Main Office: 403-266-1601
Youth Program Office: 403-264-8337
Calgary, AB T2R 1J5 | View Map
Charitable Registration Number:
107021024RR0001
In the spirit of respect, reciprocity and truth, Distress Centre Calgary would like to honour and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honour and celebrate this territory.
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