Life is full of ups and downs, but sometimes an event can feel like an insurmountable obstacle. This is what we call a crisis. It is not just stress, an emergency, or an emotional breakdown—it’s a moment when someone’s usual coping strategies fail, and they are left feeling overwhelmed and unable to move forward.
What Defines a Crisis?
While there are various definitions of crisis available, the most important thing to remember is that a crisis is self-defined. What is sufficient to trigger a crisis in one person may not be something you feel is crisis-worthy. Regardless, that person is suffering and needs support.
The Three Key Features of a Crisis
A Significant Change or Event Occurs
A crisis begins when someone experiences something they perceive as unbearable—something that disrupts their happiness or life goals. This could be a personal loss, a traumatic event, or an unexpected change. The person may feel overwhelmed, uncertain, or lost in the face of this change.
The Event is Perceived as a Problem or Obstacle
Crisis is subjective, meaning what may be overwhelming for one person may not be for another. Forgetting an appointment, experiencing a difficult breakup, or losing a job—each of these events could be a crisis depending on the individual’s perspective, life experiences, and emotional resilience.
Existing Coping Strategies are Insufficient
A crisis occurs when a person’s usual ways of managing stress no longer work. Factors such as personal history, emotional development, and past experiences can make it harder to cope. Without the right support, the crisis can lead to prolonged distress and disrupt daily life.

What Causes a Crisis?
Crises can emerge from different areas of life, including:
- Situational crises: Loss of a loved one, trauma, illness, or financial hardship.
- Transitional crises: Major life changes such as moving, retirement, or becoming a parent.
- Cultural crises: Larger societal factors such as discrimination, crime, or poverty.
While crises are temporary, they can have lasting effects. The way a person resolves a crisis depends on their ability to access both internal resilience and external support systems.
Supporting Those in Crisis
People in crisis do not want to be in this state. They need support, understanding, and resources to help them regain stability. Receptivity to help and early intervention can be crucial in preventing prolonged distress and helping someone find a path forward.

What Can You Do?
Crisis can happen to anyone, at any time. That’s why community support is essential.
DCC Training is available to anyone interested in learning skills to support family, friends or colleagues. Learn more here.
Distress Centre Calgary provides immediate and compassionate support to those in crisis. Through phone, text and chat we are there 24/7 for you and your loved ones. Donate today to you ensure that help is always available for those who need it most. Your contribution can be the difference between despair and hope. Join us in supporting those in crisis today.