Privacy

Distress Centre Calgary is committed to safeguarding the personal information entrusted to us by our service users, volunteers and donors. Distress Centre Calgary manages your personal information in accordance with: Alberta College of Social Workers Standards of Practice, Alberta Health Information Act (HIA), Alberta Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Document Act (PIPEDA).

We take your privacy and security very seriously and work to ensure your personal information is safeguarded. We maintain appropriate technical and organizational safeguards and security controls to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. Access to your personal information is restricted to Distress Centre Calgary’s employees, volunteers and authorized service providers who need it to do their jobs. We will limit how long we keep information. We will keep your personal information only as long as it is necessary to satisfy the purposes for which it was obtained, or as required by law. We will not share or disclose your personally identifiable information with the exception of our limits to confidentiality, as outlined below.

In addition, we collect and store information, including unattributed, non-identifying demographic content of interactions, which we use to create aggregate statistical information up to the level of postal code for the purpose of quality assurance, data and trend analysis as well as research aimed at contributing to the advancement of the social sector and crisis services. Data is collected, stored and used only for the purpose of facilitating better help to clients, ensuring quality assurance and for clearly defined analysis or research objectives that we determine could contribute to the development of leading practices in the social sector and crisis response. Distress Centre Calgary produces monthly, quarterly and annual aggregate trend analysis reports that are shared with community, funders and policy makers. These reports aim to identify the needs and emerging trends faced by those using our service with the goal of furthering the work of the social sector in addressing the emerging and complex needs o